Privacy Policy

Updated Oct 24, 2024

CodForm ("we," or "us") is committed to protecting your privacy. This Privacy Policy applies across all websites that we own and operate, all services we provide, and any other apps or services we may offer, such as events or training, collectively referred to as “services.”

This Privacy Policy governs our data collection, processing, and usage practices. It also describes your choices regarding use, access, and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use our services.

We will never sell your personal data. When we say personal data, we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments, and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymized), then this policy doesn’t apply.

Check out our Terms of Service for more information on how we treat your other data. This Privacy Policy will help you better understand how we collect, use, and share your personal information.

We may need to update this Privacy Policy from time to time. If the changes are significant, we will let you know, usually through an email.

Who Are We?

When we refer to ‘we’ (or ‘our’ or ‘us’), that means CodForm. We provide easy-to-use cloud eCommerce marketing software solutions. For European data protection purposes, when we act as a controller in relation to your personal data, our Data Protection Officer is our representative and can be contacted at support@codform.com.

How We Collect Your Data

When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorized into the following:

• Information you provide directly: When you visit or use some parts of our websites and/or services, we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for our solutions, respond to a job application or email offer, participate in community forums, join us on social media, take part in training and events, contact us with questions, or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
• Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you viewed and what links you clicked. This information helps us understand how you’re using our websites and services to provide the best experience possible (e.g., by personalizing content).
• Information from third parties: Most information we collect comes directly from you. Sometimes, we might collect personal data from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We only process personal data to perform a contract with you, where we have legitimate interests, in accordance with legal obligations, or with your consent.

If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available.

Compliance with Google API Services User Data Policy

CodForm complies with the Google API Services User Data Policy, including the Limited Use requirements. Any information received from Google APIs and transferred to any other app will adhere to this policy.

How We Use Your Data

We use your personal data primarily to operate our websites, provide requested services, and manage our relationship with you. Other purposes include:

• To communicate with you: Providing requested information (e.g., training materials), operational updates (e.g., security alerts), marketing communications (per your preferences), or feedback requests.
• To support you: Assisting with technical or other issues via email, in-app support, or other channels.
• To enhance and develop: Tracking usage to improve services, optimizing user experience, and developing new tools.
• To protect: Detecting and preventing fraud or malicious activity, ensuring fair use per our Terms of Service.

How We Share Your Data

We may share your personal data with:

• Regulators, law enforcement, or courts to comply with laws or defend our legal rights, notifying you where appropriate.
• Trusted third parties (e.g., marketing partners) under strict data protection agreements.

Accuracy

We strive to keep your personal information accurate and up-to-date. You can update your data in the CodForm platform under Settings. Please notify us of any changes.

Security

We are committed to securing your personal data against unauthorized access, use, or disclosure. While we aim to maintain a safe environment, we cannot guarantee protection against all unauthorized access. We will notify you promptly of significant breaches unless the risk is low (e.g., encrypted data). Contact support@codform.com if you suspect unauthorized account use.

Retention

We retain personal data as long as needed to provide services or meet legal, tax, or accounting requirements. If you request data deletion, some services may become unavailable.

Cookies

We use cookies to enhance site functionality, track usage, and remember preferences. Types include:

• Strictly necessary cookies: Enable core functions like logins or shopping carts.
• Analytical/performance cookies: Track visitor behavior to improve site performance.
• Functionality cookies: Personalize content based on your preferences.
• Targeting cookies: Tailor advertising based on your activity.

You can manage cookies via your browser settings or allaboutcookies.org.

Links to Third-Party Websites

Our site may link to third-party websites, which have their own privacy policies. We are not responsible for their practices.

International Data Transfers

Your data may be processed outside your country, including outside the EEA. We ensure protection through mechanisms like the EU’s Standard Contractual Clauses.

How to Contact Us

For questions or feedback, contact us at support@codform.com.